Public Sector - Local Government
Mystery Shopping
Mystery shopping can be a very powerful tool in developing and improving levels of customer service, being the only form of research that helps assess actual service levels from the customer’s perspective.
Mystery shopping can be used in a range of ways throughout the cycle of developing, monitoring and revising customer service standards. Initially, whilst an organisation is looking to adopt or develop a clear set of service standards, mystery shopping can be used as a tool to focus attention upon the key factors in customer service.
Our recent mystery shopping projects include:
- Evaluating Tameside Eary Years Service
- Sheffield City Council Childcare Sufficiency Assessment
ORC International has developed ORC LACheck which will allows different departments within local authorities the ability to mystery shop their services. Please click here to find out more.
Click here to contact the public sector team >>
Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
