Public Sector - Local Government
Local Government
Performance management and service improvement are key priorities for all local authorities. High performing councils are leading the way in building democratic leadership and strengthening community partnerships. They also focus on maintaining high-quality service provision and widespread public participation in shaping public services.
Over many years, we have worked with a range of local authorities on a wide variety of research projects that focused on measuring performance, improving service standards and – most importantly – shaping the policies and strategies that support local communities.
We provide tailored research solutions in the following areas:
Customer research – understanding drivers of resident satisfaction
Stakeholder research – engaging residents, partners and local communities in public debates
Mystery shopping – testing actual service levels from the customer's perspective
Policy evaluation –- involving residents in policy development and assessment
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Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
