Public Sector - Local Government
Customer Research
Consistently high levels of service delivery are at the heart of our local authority clients. Research is the main pillar of their evidence based decision-making. It helps identify the main drivers of customer satisfaction to ensure high quality, innovative and personalised public services.
We work closely with local authorities to seek out the most effective ways of improving and monitoring service standards.
Our recent customer research projects include:
- Investigating the impact of crime upon local enterprise in Croydon
- Exploring Kent residents’ awareness and perceptions of alternative energy sources
- Shopper preferences research at Kent County Council
- Tameside Citizens’ Panel
Click here to contact the public sector team >>
Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
