Public Sector - Housing Providers
Customer Research
As social landlords you are required to measure the satisfaction of your residents through STATUS or BVPI surveys. But how do you assess which elements of your service have the greatest impact on overall satisfaction, and how do you achieve and demonstrate improvements in satisfaction over time?
Our approach
We have experience of working with numerous housing providers. We work with our clients to develop creative and appropriate research solutions. We have developed advanced statistical analysis techniques that help identify the key drivers of tenant satisfaction. We have also discovered, through our work in the private sector, how to achieve measurable improvements in customer satisfaction by improving the satisfaction of employees. We can uncover the links between staff attitudes about specific issues in their working lives, and customers’ attitudes to your service.
In addition to traditional tenant satisfaction surveys we can also help you address the following issues:
- Best value reviews
- Community and neighbourhood consultation
- Consulting ‘hard to reach’ groups
- Housing option studies
- Preparing for Housing Corporation inspections
- Recruitment and retention research
- Research skills training
- STATUS surveys
- Diversity audits
- Supporting People strategy development research
- Supported Housing evaluation
- Tenant satisfaction surveys
- User satisfaction studies
- Web-site evaluation
We also understand that repairs services are a key driver in tenant satisfaction. To help housing providers measure their repairs service we created ORC RepairCheck
Click here to contact the public sector team >>
Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
