Public Sector - Educational and Skills Organisations
Mystery Shopping
Sometimes, organisations that deal directly with learners and other customers need to know first hand the quality of their service provision. Mystery shopping is a form of research that gathers qualitative and quantitative information on the customer experience.
Our latest mystery shopping projects include:
- Network Black Country Information, Advice and Guidance – mystery shopping examining IAG (information, advice and guidance) provision and customer service
- Learndirect Scotland- mystery shopping and learning bytes campaign evaluation
- University for Industry – using mystery learners to evaluate learndirect centre support services, through an in-depth diary account of their experiences
- GoSkills – employee mystery shop
Click here to contact the public sector team >>
Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
