IT and Telecoms
- Market experience
- Customer insight services
- Customer satisfaction research for the IT services sector
- ORC Omnipanel
- Out of Box Experience
- Win/loss bid analysis
- Thought leadership research
- Web Assessment Services
- Applications of IT in research
- Employee research
- Case studies
- View our forthcoming seminars
- Benchmarking
ORC OoBE
Benefits of ORC out-of-box experience Testing
“A real eye-opener for our product managers, software authors and documentation guys”
Customer Insight Manager, leading PC Manufacturer
A small investment in research can potentially save hundreds of thousands of pounds incurred through; recalling products, help desk costs, upsetting retail channel partners and re-developing product literature. In order to avoid these challenges ORC OoBE can offer you:
- Direct comparisons with competitive products and attendant promotional materials
- Critical product development intelligence through user experience
- Actionable feedback for all key stakeholders in the development process
- Reduced support costs - the highest percentage of calls to help desks typically occurs shortly after product purchase
- An opportunity to test pricing expectations
- Improved customer satisfaction by enhancing the user experience
- Increasing sales based on reputation for strong product development and presentation
- Ensuring subcontractor OEMs are putting the complete package together properly
- Identifying potentially costly “glitches” in the packaging documentation and product design
ORC OoBE enables accurate assessment of the elements which create the user's all important - initial hands-on experiences with a product including:
- Unpacking
- Setting the product up
- Switching on
- Configuration
- Introduction to use
- Getting to work
- Seeking further Assistance
Click here to contact the IT / Telecoms team >>
Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
