Consumer Research
ORC EventCheck
The smart way to manage your event customer satisfaction programme
In the increasingly competitive conference and events industry, repeat business is crucial and a loyal customer base has to be won through the provision of a superior customer experience. Our research has shown that previous experience is a key factor in venue selection.
Developed for clients such as De Vere Hotels & Resorts and Paramount Hotels, ORC EventCheck can help you to quickly identify your strengths and weaknesses and make both strategic and tactical changes to the service you offer.
“The information has become increasingly important to managers within the business. It allows us to quickly identify any areas that need attention both at a hotel level and across the UK.”
Matthew Westwood, the product executive, corporate & conference for Marriott UK and Ireland
ORC EventCheck is tailor-made to suit your business needs, not only offering valuable customer feedback but also a facility for your customers to request contact, and the opportunity to benchmark your performance against similar organisations.
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Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
