Consumer Research
ORC EventCheck
Surveying your events clients and finding out how to improve your service is important to ensure repeat business, but what are the advantages of working with ORC EventCheck?
ORC EventCheck offers you a research service which provides:
- A tailor-made service to suit your needs
- Fully customisable questionnaire
- Survey management website, designed to suit your requirements
- Immediate feedback for fast action
- Individual survey results available the day after completion
- Verbatim comments provide invaluable depth of information
- ‘Alert’ facility to identify negative issues requiring attention
- A facility for your customers to request contact
- Dynamic reporting through your customised survey management website provides secure yet easy access for multiple users across your organisation
- Increased buy-in amongst local managers
- Significant reduction in administration costs and time
- Password-controlled access, enabling local managers to monitor their results while giving head office staff a holistic view of how the organisation is performing
- Key Driver Analysis to identify priorities
- Benchmarking of your customer satisfaction data against similar organisations
“The website is particularly beneficial to the hotels because they can log on and get averaged and individual scores within 24 hours of the questionnaire being completed and previous data is kept for them to review.”
Matthew Westwood, the product executive, corporate & conference for Marriott UK and Ireland.
Click here to contact the Consumer team >>
Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
