Customer Research
Customer Satisfaction Research for the Private Sector
Business-to-Business client satisfaction research
B2B customer research programmes often require a tiered approach. ORC International has the capacity to offer businesses a holistic approach, using techniques that reflect the balance of a client’s customer portfolio.While this can include quantitative telephone and online customer satisfaction research, we also have the capability to conduct in-depth research with clients’ high value customers.
Using a pool of highly experienced consultant interviewers, we are able to offer programmes which comprise face-to-face customer interviews with high-level respondents. The interviews are wholly attributable and each results in a comprehensive report, with clearly prioritised customer requirements. The rapport developed between interviewer and respondent in this process is obviously critical to a successful interview and reliant upon the experience and credibility of the interviewers used
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Alternatively, contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
