Seminars and Conferences
Public Sector Events
Unleash the potential of customer insight
Understanding customers and service users has never been more important. Cost pressures, combined with rising expectations, mean that customer research is needed to categorise and characterise your user base, and identify what factors drive service performance. This seminar will look at a variety of research methods that can be used to gain greater insight into how people use public services.
Benchmarking performance against comparator organisations can help identify where customer satisfaction can be improved, and this seminar will also introduce you to our complimentary public sector benchmarking group.Get more details here>>Central government customer experience benchmarking
This session will give you a great opportunity to compare your survey results against overall and sector specific norms, measure your scores against other central government organisations, as well as network and share best practice with your industry colleagues.
For further information, please contact Marketing on 020 7675 1151 or e-mail website@orc.co.uk
